FAQs

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to business@veyli.shop
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Presale

Once your order is shipped, a tracking number will be sent to your email.
Usually shipped within 5-14 business days of customer's order.
Paypal，credit or debit card, (Visa, Mastercard, American Express, Discover), Apple Pay
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
Yes! New customers can get everything 20% off - Treat your pets today!!! From time to time, we also run special promotions and seasonal sales. Be sure to check our homepage banner or subscribe to our emails so you never miss an offer.
If the package is lost, we will compensate or reissue it for you
To create an account, simply click the account icon at the top right corner of our website and select “Create Account.” Enter your name, email address, and a password. Once registered, you’ll be able to view your order history, save shipping details, and enjoy a faster checkout experience.
If you forget your password, click on the “Forgot your password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password. If you don’t see the email, please check your spam or junk folder.
To use a discount code, simply enter the code in the “Discount Code” box at checkout and click Apply. The discount will be automatically deducted from your order total. Please note that only one discount code can be used per order unless otherwise stated.
If you receive a damaged or defective product, please contact us within 7 days of delivery at business@veyli.shop with clear photos of the issue. We will work with our supplier to resolve the problem quickly — either by issuing a refund or sending a replacement.